eleven4d — Privacy Policy and User Data Protection
eleven4d is committed to protecting the privacy and personal data of every user. This document transparently explains the types of data we collect, how it is used, and your rights as a user of our platform.
1. What Data Do We Collect?
To provide optimal service, eleven4d collects several types of information from users. The data collected includes account information such as name, email address, phone number, and date of birth provided during the registration process. We also record device and browser information, including device type, operating system, IP address, and browser type used to access the platform.
In addition, we collect financial transaction data including deposit and withdrawal history in Indonesian Rupiah (IDR), payment methods used, and transaction amounts. This data is required to process transactions securely and to verify user identity in accordance with applicable procedures.
We also record platform usage data such as pages visited, features used, session duration, and user interactions with various content categories. This information is used to improve the user experience and optimize the overall performance of the eleven4d platform.
2. How Is User Data Used?
The data we collect is used for several primary purposes, all aimed at improving the quality of eleven4d services. First, data is used to process account registration, identity verification, and user authentication at login to keep accounts secure. Second, transaction information is used to process IDR deposits and withdrawals accurately and on time.
Usage and behavioral data is analyzed in aggregate to understand the preferences of Indonesian users, allowing us to continuously develop more relevant features and content. We also use contact data to send important information related to accounts, service updates, and necessary security notifications.
Additionally, data is used to comply with applicable legal obligations, including anti-money laundering requirements and user age verification. eleven4d does not use user data for marketing purposes without the explicit consent of the user concerned.
3. Use of Cookies and Tracking Technologies
eleven4d uses cookies and similar technologies to enhance the user experience on the platform. Cookies are small files stored on your device that allow the platform to remember user preferences, login status, and previously selected settings. Without cookies, users would need to log in again each time they access the platform.
We use session cookies, which are temporary and deleted automatically when the browser is closed, as well as persistent cookies that remain stored for a set period to recognize returning users. Analytics cookies are also used to understand how users interact with pages on eleven4d in an anonymous and aggregate manner.
Users can control the use of cookies through their browser settings. However, please note that disabling certain cookies may affect important platform functions, such as the ability to stay logged into an account or access certain features. We recommend that users do not disable essential cookies in order to maintain an optimal platform experience.
4. Data Security and Storage
eleven4d implements technical and organizational security measures designed to protect users' personal data from unauthorized access, disclosure, alteration, or accidental deletion. Our systems use encryption to protect sensitive data, including account information and financial transaction data.
User data is stored on servers protected by a multi-layered security system. Internal access to user data is restricted to personnel who genuinely require it to perform their operational duties, and they are bound by strict confidentiality obligations. We regularly review and update our security procedures to keep pace with the latest industry standards.
While we have taken extensive steps to protect your data, no security system is completely immune to risk. Users therefore also play an important role in keeping their accounts secure by not sharing passwords with others and promptly reporting any suspicious activity to the eleven4d support team.
5. Sharing Data with Third Parties
eleven4d does not sell, rent, or trade users' personal data to third parties for commercial purposes. However, under certain limited circumstances, we may need to share user information with third-party service providers that assist with platform operations, such as payment service providers and identity verification systems used to process IDR transactions.
Third parties working with eleven4d are required to comply with strict data protection standards and are only permitted to use user data in accordance with agreed instructions and purposes. We may also disclose user information when required by law or by order of a competent authority in Indonesia.
In the event of a merger, acquisition, or change of platform ownership, user data may be transferred as part of the business assets, remaining subject to the current privacy policy or an equivalent new privacy policy that will be communicated to users in advance.
6. User Rights Over Personal Data
As a eleven4d user, you have a number of rights regarding the personal data we hold. You have the right to access your personal data stored on our platform and to request a copy of that information. If your data is inaccurate or needs to be updated, you can make changes through the account settings menu or by contacting our support team.
You also have the right to request deletion of your personal data under certain circumstances, such as when an account is permanently closed and there is no legal obligation requiring us to retain that data. Data deletion requests will be processed within a reasonable timeframe, unless there is a valid legal reason to retain the data.
To exercise your rights or submit questions about your personal data, please contact the eleven4d support team via the email address provided. We are committed to responding to privacy-related requests within a reasonable time. Additional information can be found on the FAQ policy.
This Privacy Policy was last updated in 2024.
Have Questions About Your Data Privacy?
Visit the FAQ page for more information, or log in to your account to access your privacy settings and personal data.
View FAQ Log In to Your Account